Shipping Information
Shipping Charges
We offer shipping services to West Malaysia, East Malaysia, and Singapore. The shipping charges for each region are as follows:
in Malaysia: RM 11
Please note that these charges are applicable to standard shipping methods. If you require expedited or special delivery services, additional fees may apply. Our team will be happy to assist you in arranging the most suitable shipping option for your needs.
Shipping Timeframes
We understand the importance of receiving your healthcare products promptly. Once your order is confirmed and payment has been processed, we strive to dispatch your items as quickly as possible. Our standard shipping timeframes are as follows:
- West Malaysia: 3-5 business days
- East Malaysia: 7-10 business days
Please be aware that delivery times may vary due to factors beyond our control, such as customs clearance procedures or unforeseen logistics delays. We will provide you with a tracking number once your order has been shipped so that you can stay informed about the status of your parcel.
Price Variations
Sometimes, the shipping price may vary based on the order volume and parcel weight. For larger orders or items that require special handling, additional shipping charges may be applicable. However, rest assured that our team will always strive to find the most cost-effective shipping solution for you.
Before finalizing your purchase, the exact shipping cost will be calculated and displayed during the checkout process. This way, you can review and approve the shipping charges before completing your order.
International Shipping
For international shipping outside of Singapore and Malaysia, please contact our customer support team via WhatsApp at +6011-6868 7292 or email natuvitahealth@gmail.com to inquire about the available options, shipping charges, and estimated delivery times.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or WhatsApp. You can use this tracking number to monitor the progress of your delivery and estimate its expected arrival date.
Shipping Partners
To ensure safe and efficient delivery, we collaborate with reputable shipping partners. We entrust your parcels to reliable carriers with a proven track record of delivering orders securely and on time.